Buying online is a highly convenient, competitive and simple process. But it’s only beneficial for the customer if they focus on the right things when it comes to industrial scales.
The industrial weighing industry can be a minefield. Websites vary in terms of the quality and extent of data presented, and with more and more equipment being imported from the far east, suppliers need no longer be experts in their field, simply good at selling equipment, remember it is only a box to them.
The flaw is should you encounter a problem, you will also need an experienced supplier on hand like Abacus Weighing Services. In our opinion that’s equally as important as the price, technical performance and the actual features of the equipment you are planning to buy.
Always work with an established supplier
There are numerous challenges for both buyer and seller when buying or selling industrial scale equipment online, and its something both parties should be aware of.
In terms of the seller, one of the biggest concerns is that you don’t immediately know what customers actual requirements are. And it’s the same vice versa. Customers may have a vague idea about what they are looking for, but aren’t 100% certain. It pays, therefore, to work with a supplier that understands different industry equipment requirements and production processes.
Here are some of the things you should check before buying online
- Is the online warranty “ BACK TO BASE”
- If this is the case, think twice
- Ensure the supplier offers an onsite warranty
- Is the equipment totally suitable for the task required
- Price, features and capabilities
- Experience of the supplier
- Legal for trade status of the equipment
- Your ongoing Calibration and service requirements
- Customer Support/Technical Services
- Compliance with other legalities, ie ATEX Weights & Measures
- Installation Support (if required)
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